Redmine HelpDesk Plugin for Windows

The description of Redmine HelpDesk Plugin - Play With New Friends

Redmine Helpdesk Plugin: transforms your Redmine into a featured online support system Manage contacts and deals, store files and track your tasks. Create and manage workflows and sales funnel. Keep full control with reports and filters. All with a light yet robust CRM Plugin. Main features: Fetching emails via POP3/IMAP protocols Canned responses & autoresponders CC & BCC management One ticket view for all teams Productivity metrics and First Response SLA Reports Helpdesk Widget to use inside the Redmine or on any website to gather feedback or issues E-mail dropbox for each issue Satisfaction Ratings White and black lists Macros Attachments Translated into 14 languages