Quint PANACEA Lite for Windows

The description of Quint PANACEA Lite - Play With New Friends

P A N A C E AQuint PANACEA is the mission-critical software application mid-sized companies turn to for supporting and managing their most important asset - their customers. More companies than ever before now count on PANACEA to make possible the real-time flow of information between themselves and their customers.  With PANACEA, you can easily gather, organize, track and share customer information and efficiently manage your entire workload - from handling calls to requesting customer shipments - while at your workstation or in the field. You're totally informed at all times, and your company's decision makers are kept up-to-date regularly with easily produced reports. Your technical support representative can easily track orders, return-material-authorizations (RMAs), service-level agreements and products. In addition, support managers can monitor staff efficiency and provide their managers with regular and customized reports. Three Pressure PointsPANACEA relieving the Pressure Points1Your customers call your support desk expecting answers quickly.Your system must be able to deliver a fast response.1 A world-class service to your customersInstant customer case historiesKnowledge bases for quick problem resolutionAlert notification of unresolved problems2 Management wants to know how effective your support desk is.You need a system which provides quick and detailed management information2 Satisfy management requirementsService Level AgreementsCustomer Relationship ManagementReal time management information3 Your analysts have to resolve customer problem fast.They need powerful tools at their fingertips.3 Powerful tools at your analyst's fingertipsAutomation of time consuming routinesCustomize to meet your business needsKnowledge bases for quick problem resolution