ITIL V3 Intermediate Lifecycle program: Service... for Windows

The description of ITIL V3 Intermediate Lifecycle program: Service... - Play With New Friends

Start Today with your ITIL Intermediate Service Design eLearning course - flexibile, accredited certified online ITIL eLearning. You Will Learn How ToPrepare for and take the ITIL Intermediate Qualification: Service Design Certification ExamDefine the goal, objectives and scope of Service DesignOutline key activities for Service Design processes in the context of the Service LifecycleEnhance the quality of IT service provision within an organizationMeasure Service Design processes using critical success factors and key performance indicatorsCourse BenefitsITIL ServiceDesign best practices enable IT departments to design services andgovern practices, policies and procedures that facilitate theintroduction of services into a live environment, thereby ensuringquality service delivery, customer satisfaction and cost-effectiveservice provision. In this course, you learn how to plan, implement andoptimize the Service Design processes and gain the skills required totake the ITIL Intermediate Qualification: Service Design CertificationExam.Who Should AttendThis course isvaluable for those who want to achieve the ITIL IntermediateQualification: Service Design Certificate. Online Course WorkshopWorkshops provide you with knowledge of the Service Design processes and include: Establishing and justifying the constraints for different IT servicesDeveloping and presenting a high-level security policyPreparing and justifying a continuity approach for a set of servicesCreating a financial justification for the purchase and deployment of Service Design toolsProducing a draft Service Level Agreement (SLA)Completing Business Impact Analysis and Risk ManagementContentIntroduction and OverviewPurpose and goalsScope of Service DesignDoing it right the first timeDesigning new and changed serviceHow Service Design creates business valueKey Service Design PrinciplesFive aspects of Service DesignNew or changes service solutionsService management systems and toolsTechnology architectures and management systemsProcesses, roles and capabilitiesMeasurement, methods and metricsFour Ps of DesignPeopleProductsProcessesPartnersPrimary Activities of Service DesignAnalyzing business requirementsCollection, analyzing and engineering requirementsEvaluating Service Design modelsIdentifying solution alternatives reusing existing componentsDesigning the appropriate solutionDeveloping service acceptance criteriaEvaluating total costs and agree expendituresAchieving balance between design and existing strategiesEnsuring inclusion of governance and security controlsCompleting IT readiness assessmentAligning supplier and supporting agreementsAssembling the Service Design Package (SDP)Producing, maintaining and revising all services, design processes and documentsLiaison with other design and planning activitiesAligning with corporate and IT strategiesService Design ProcessesService Catalog Management (SCM)Managing the Service CatalogProviding a central source of information on IT services delivered to the business by the service providerEnsuring the business can view an accurate and consistent picture of IT services available, including details and statusService Level Management (SLM)Negotiating, agreeing and documenting appropriate IT service targets with the businessMonitoring and producing reports on delivery against agreed level of serviceCapacity ManagementMatching capacity of IT to agreed business demandsCapacity Management: right resource, right time, right costAvailability ManagementEnsuring that availability targets are measured and achieved in a cost-effective mannerBuilding availability into the designIT Service Continuity ManagementMaintaining ongoing recovery capability to match agreed needs, requirements and time scalesDeveloping service continuity and recovery plansAligning plans with business needs over timeService Design and Technology Technology-related activitiesRequirements Engineering: requirement types, activities and techniquesData and Information Management activitiesTechniques within Application ManagementInvestigating Service Design requirementsTechnology considerations for Service DesignOrganizing Service DesignRoles appropriate within Service Design and Service Design-focused processesDefining Service Design responsibilitiesAligning information security with business securityManaging suppliers to ensure quality and value for moneyImplementation Challenges and RisksOutlining the challenges and risks facing Service DesignEstablishing critical success factors and key performance indicators (KPIs)Developing risk-benefit analyses for adoption of Service Design Important Course InformationPre-course reading requiredStart now with this eLearning course - flexibile, accredited certified online ITIL eLearning.