eLearning - ISO/IEC 20000 for Windows

The description of eLearning - ISO/IEC 20000 - Play With New Friends

Certification : None Duration : 5 Hours Course Delivery : Self Paced E-LearningThe Art of Service's’learning products on ISO/IEC 20000 not only provide an overview of theclear- cut ITSM standards that all the service providers aspire toachieve but also take an intensive review and assessment approach thatenables continuous improvement for the organizations. The courseprovides the learner with the essentials of the ISO/IEC 20000 assessmentframework and specification that has been a globally recognizedstandard for evaluating IT service management processes. Theart of Servicedevelops the courses in a customizable and integrated case studyapproach to enable a knowledge driven learning process.Course Overview This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components.Course Description In this case study driven course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This elearning course will help you understand the benefits of applying the ISO/IEC 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.Target Audience Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers.Pre-requisite NoneLearning Objectives At the end of this course, the learner will be able to: Understand the principles of Service Management.Identify the benefits of applying the ISO/IEC 20000 processes.Understand the implementation route to achieve ISO/IEC 20000.Know relationships between the different Service Management processes.Understand what ISO/IEC 20000 means in a practical, real world, perspective.